FAQ
Quick answers to common questions about shopping with LUCK CLAWS.
How much is shipping?
Door-to-door shipping starts at $39.99 for orders under $300 and may vary by item size or product type. Orders over $300 qualify for free shipping.
How long does shipping take?
Orders are typically processed within 1-3 business days. Standard delivery usually takes 7-15 business days after processing.
How do I track my order?
Use the Track Order page with your email address and order number. If you need help, contact support@luckclaws.com.
Do you accept returns?
We only accept return or refund requests for items that arrive damaged, defective, or incorrect. Please contact support@luckclaws.com within 7 days of delivery with your order number and photos of the issue.
Can I return an item if I changed my mind?
We do not accept returns for buyer's remorse, preference changes, or wrong size selection. Please review product details carefully before ordering.
What should I do if my item arrives damaged or incorrect?
Contact support@luckclaws.com within 7 days of delivery with your order number, photos of the item and packaging, and a short description of the issue. We will review the case and provide next steps.
Are your products safe for pets?
LUCK CLAWS selects products with pet comfort and everyday safety in mind. Always supervise play and remove damaged toys or accessories.
How do I choose the right size?
Measure your pet carefully and compare those measurements to the product details when available. If you are unsure, contact support before ordering.
Do you ship internationally?
Available shipping regions may vary. Enter your shipping address at checkout to see the current options for your location.
How can I contact support?
Email: support@luckclaws.com or use the Contact Us page. Please include your order number if your question is about an existing order.